Learn Neofin

Step-by-step guide to start using NeoFin
What is Neofin?
What is Neofin?

Neofin is an advanced cloud-based low-code solution. Our modularized (serverless) platform enables your financial institution to create full-cycle loan apps right from Neofin Control Panel. Our crucial mission is to provide a better way to create a custom loan management workflow instead of long-term projects.


We created Neofin with clients in mind, utilizing more than ten years of experience and over 120 successful digital lending projects for banks, credit unions, and financial service providers. By creating a new loan app, you will get access to best-practice templates in each of our modules: from lead management to scoring cards and loan management.


Today, FinTech and digital-only banks worldwide reimagine their lending offerings with digital technologies to drive new revenue streams. As a result, many of them are looking into solutions that are already geared with the POS, BNPL, and LOS to accelerate lending digitization across personal and business loan automation. Neofin is a plug-and-play solution where you can enjoy all the built-in modules using a UI or API from core banking or any other system.


Our Loan Accounting core supports a flexible product engine that enables financial institutions to tailor their loan product portfolio to meet changing market needs. Get your small dollar, PDL, MSA/SBA, hard money, or fix-and-flip loans serviced through the POS, broker POS, website, mobile app, and BNPL widget. Besides, our payoff calculator is compatible with any payment schedule: one-time, installment, or balloon—all by your choice.


Much like many aspects of user lifestyles switch to digital and remote surveys after 2020, lending must join this trend as well if it wants to survive. But it is pretty challenging to create new digital surveys because you want to engage the whole delivery team with designers, developers, and testers on it.


Instead, our website builder is all about “What You See Is What You Get.” For that reason, you can skip many frontend development stages and experiment as many times as you wish.


As a part of the digital experience, user verification requires the highest possible level of automation as well. Automated and remote onboarding helps our customers bring “time to yes” down to minutes and even seconds. At the same time, any human factor gets eliminated thanks to the decision engine. Neofin offers all the tools to deliver a positive KYC experience, accelerate onboarding, and boost throughput by automating profile enrichment, list screening, behavior monitoring, and risk scoring in your customer base.


Launching the lending business with Neofin is a brand-new way for the loan management software industry. All you need is to choose the required modules and set up your lending app using the wizard. After that, your app will be automatically deployed on AWS or Azure, and you can start your lending operations the same day with our product and website templates. Here is the list of all modules and templates you will get with the new loan app:



Module

  Description

Templates

Buy now pay later (BNPL)

This module provides a set of configuration options to design and create your BNPL widget for e-commerce stores or marketplaces. With that tool, any bank, payment system, or FinTech organization can place lead-catching form at the closest point of customer demand. Today, this demand has seen a surging growth, pushing all kinds of lenders to launch their BNPL products. By combining this module with Neofin Loan Accounting module, you can create a new BNPL service within a day without any development.


Pre-set BNPL loan products and merchant website templates

Credit scoring module 

Bring your “time to yes” value down to 60 seconds using our optimized credit score module. Neofin decision-making flow offers more than 150 attributes. That number includes all possible checking parameters from AML, credit history reports, behavioral scoring based on external data sources, and payment history. Neofin ecosystem comes with all popular loan information data sources such as FICO, Experian, Equifax, TransUnion, and other local providers.


Basic scorecard for PDL product

CRM

Neofin will track the entire borrower’s journey from the first touch with your loan brand, placing all leads with its sources at the top of your loan pipeline. Backed by the CRM module, you will be checking conversion by sources and opt for the best notification strategy to maximize it. Our lead management tool works with both new and return borrowers for better acquisition and retention rates.


Basic lookup content for app forms and loan management



API Gateway

This module enables you to combine the APIs required for lending activities—Power BI, SSN verification, scoring, and many other useful tools—in one place. Also, the module supports endpoint customization.

Equifax

Stripe

Twilio

SendingBlue

DocuSign

Identification (KYC)

This module provides all the tools to perform KYC quickly and smoothly: an AI-based 3D facial recognition system, video verification, document recognition, customer application forms, and data verification algorithms.

2D Liveness 

USA OCR


Loan Accounting (LAS)

Neofin core module enables any person without programming skills to create loan products with various APRs, fees, and repayment schemas: one-time, classic, or installment. It will be easy to check the performance level for each product and adapt it to the newest circumstances. With that module, Neofin becomes a single source of truth for your loan data. A reliable, secure, and accessible cloud-based source.



PDL

BNPL

CASH


Debt Collection

This module will help you optimize your workflow with debtors through various communication channels: voice calls, SMS, IVR, push messages, and bots.

Soft Collection

Website Builder

A flexible visual designer uncovering the whole world of customization options. With our Website Builder, you can let your imagination free and act like a maker creating website pages, application forms, and personal account areas. Feel free to start from a blank list or use the built-in templates we developed for digital lending.

Lending website templates Borrower area templates

Mobile API

An API that enables you to launch a mobile app for the end user with minimal effort. The app will make things easier for your customers by allowing them to track the status of their BNPL loans/purchases from the comfort of their homes using their phones

Unrestricted


You can get a free 30-day trial period for all these modules. After the trial period, you will get billed according to your module configuration. To manage your module configuration in the loan app, you should access Neofin Control Panel where you can: Check a pre-installed demo version with a test dataset of your loans and clients Create a new loan app Manage existing loan apps Manage your account information If you have any questions about purchasing or module customization, please feel free to contact our sales team at [email protected]


System Requirements
System Requirements
Neofin is a cloud-based app that stores no data on your computer. Since cloud apps rely on remote servers, you are required to have a continuous Internet connection for accessing Neofin.
You are not required to download or install any files on your computer to use our modules.

Neofin is compatible with basic system configurations. Check out the details below:



Operating System
Windows, Linux and Mac OS X

Web Browser


Safari 13

Google Chrome 73

Mozilla Firefox 69

Edge 79

Opera 60

Other requirements


Install Spreadsheet viewer (optional)

Create Neofin Account
Create Neofin Account

First and foremost, you will need to sign up for Neofin. You can do so by creating an account at www.neo-fin.com   Follow a few simple steps: a) You will need a valid email address b) Enter additional information about your organization c) Click Confirm d) Check your mailbox. In the email body, you will find the Control Panel button e) Click the button, and the system will redirect you to the Control Panel


Welcome to Neofins. You are ready to work with your account.








Manage Your Account
Manage Your Account

Neofin account gives you access to lots of Neofin products. With your account, you can do things like:

Playing with Neofin modules in demo mode Editing your organization account Creating new apps Editing lending apps Utilizing server power management features Working with billing Working with app metrics Resizing your app server Migrating your app to your server*



Logging in to Your Neofin Account

Every time you sign in to your Neofin account, you will need to use your email address, Google account, or LinkedIn account and undergo an email two-factor authentication. Your personal login link will be valid for 30 days. Please do not provide this link to other persons. Follow these steps to sign in to your Neofin Account:

Enter your email address or choose Google Auth or LinkedIn at https://neo-fin.com/users/login/form/ Check your mailbox Click Login or copy the link in the mail body to your browser You will be taken to your Neofin Control Panel page


If it is a new account, you will see a free trial demo page. If it is an existing account, you will see an app management page.


Log in page



Mailbox personal link



Page for new clients



Page for existing clients



How to Edit Your Neofin Account


Manage your account settings including your login link, phone number, valid email address, and more.


Follow these steps to change your account information:


- Log in to your Neofin account (Control Panel) 

- Click the personal page menu (right corner)

- Go to your personal information page







Follow these steps to change the email address associated with your account:


- Sign in to your Neofin account

- Check your mailbox

- Click Login

- Go to the account settings menu

- Enter the new email address

- Check your email address

- Confirm the new email address

- Enter the new email address




How to delete Your NeoFin account


There may be different reasons why you need to delete your account:

- You realize you have multiple accounts using different email addresses, and you want to have one account.

- You are locked out of your account and lost access to your authentication methods.

- You no longer need your Neofin account.


If you delete your account:


We will delete your email address, password, and phone number.

You will not be able to securely access the client who requires Neofin account.


After you delete your account, you will not be able to sign in. You will not use the lending apps you normally use to access your Neofin account. You will not lose your information in those apps, but you will need a new Neofin account to sign in.


We will be supporting your app for not more than 30 days.

Our bot will delete all your lending apps. You will lose all your data.






Demo Version
Demo Version

See Neofin in action in this product demo. Get a step-by-step guide on how to work with Neofin modules and features for your organization.


You need to choose modules and apply changes in your demo to access them.

After a few minutes, your link will be ready to work.


Click Get Started, and the system will redirect you to the Control Panel.





In the demo version, you will get a free 14-day trial period for all modules.


Module

  Description

Templates

Buy now pay later (BNPL) No-code

This module provides a set of configuration options to design and create your BNPL widget for e-commerce stores or marketplaces. With that tool, any bank, payment system, or FinTech organization can place lead-catching form at the closest point of customer demand. Today, this demand has seen a surging growth, pushing all kinds of lenders to launch their BNPL products. By combining this module with Neofin Loan Accounting module, you can create a new BNPL service within a day without any development.

Pre-set BNPL loan products and merchant website templates

Decision engine Low-code 

Bring your “time to yes” value down to 60 seconds using our optimized credit score module. Neofin decision-making flow offers more than 150 attributes. That number includes all possible checking parameters from AML, credit history reports, behavioral scoring based on external data sources, and payment history. Neofin ecosystem comes with all popular loan information data sources such as FICO, Experian, Equifax, TransUnion, and other local providers.


Basic scorecard for PDL product

CRM No-code

Neofin will track the entire borrower’s journey from the first touch with your loan brand, placing all leads with its sources at the top of your loan pipeline. Backed by the CRM module, you will be checking conversion by sources and opt for the best notification strategy to maximize it. Our lead management tool works with both new and return borrowers for better acquisition and retention rates.

Basic lookups content for app form and loan management


API integrations No-code

This module enables you to combine the APIs required for lending activities—Power BI, SSN verification, scoring, and many other useful tools—in one place. Also, the module supports endpoint customization.

Equifax

Stripe

Twilio

SendingBlue

DocuSign

Digital onboarding + KYC No-code

This module provides all the tools to perform KYC quickly and smoothly: an AI-based 3D facial recognition system, video verification, document recognition, customer application forms, and data verification algorithms.

2D Liveness 

USA OCR


Loan Management System (LMS) No-code

Neofin core module enables any person without programming skills to create loan products with various APRs, fees, and repayment schemas: one-time, classic, or installment. It will be easy to check the performance level for each product and adapt it to the newest circumstances. With that module, Neofin becomes a single source of truth for your loan data. A reliable, secure, and accessible cloud-based source.

PDL

BNPL

CASH


Debt Collection No-code

This module will help you optimize your workflow with debtors through various communication channels: voice calls, SMS, IVR, push messages, and bots.

Soft Collection

Site Builder No-code

A flexible visual designer uncovering the whole world of customization options. With our Website Builder, you can let your imagination free and act like a maker creating website pages, application forms, and personal account areas. Feel free to start from a blank list or use the built-in templates we developed for digital lending.

Lending website template

Borrower area templates

Mobile API Low-code

An API that enables you to launch a mobile app for the end user with minimal effort. The app will make things easier for your customers by allowing them to track the status of their BNPL loans/purchases from the comfort of their homes using their phones.

Unrestricted


Get started work with Free Demo

How to fill out a loan application (Client case)
For that, you want to create an account at https://demo.neofin.global
You must follow a few simple steps: a) You will need a valid email address b) Create a password c) Click Confirm d) Check your mailbox. In the email body, you will find your activation link. e) Click the link, and the system will redirect you to the loan application form




Please choose the amount and term that work for you. Click Apply Now.


Here are the next steps: Enter your details in the personal loan application form and submit it to Neofin. When you are done, click Save and continue.





With more and more information being required for a loan application, you will have to get a method to process your applications quickly and clearly. The Loan Application Form template enables customers to share their contact, background, and income information. With a variety of form editors and website builders at Neofin, you can customize this template and add your logo, themes, and colors.



What happens once Neofin Loan application gets submitted (Manager Case)


You want to log in using the link button in the Control Panel.





To make a credit decision with your loan application, you want to follow these steps:

Enter your loan application

Click Decision


Note: In the demo version, we disabled auto-decision rules.

Also, you can make a credit decision manually from our Scoring Module.

The loan application will be available in filters named Manual.











Choose the correct Decision and Decision code.

Click Confirm.

You can find all types of decision codes in the table below

Decision codeDecision definitionAdditional information
1Approved: Parameters have not been changed
2Approved: Parameters for new customers have been changed
3Approved: Parameters for return customers have been changed
4Refinement: For customerSend to the Client for revision
5Refinement: For supportSend to the support team for revision
6Loan Rejected: Negative type of customerBlocking the Client for three months
7Loan Rejected: Current negative credit history of BKIBlocking the Client for three months
8Loan Rejected: CriminalityBlocking the Client forever
9Loan Rejected: Customer is on maternity leaveBlocking the Client for three months
10Loan Rejected: Grade 1–2 disabilityBlocking the Client forever
11Loan Rejected: Risky area of employmentBlocking the Client for six months
12Loan Rejected: Customer is blacklistedBlocking the Client for six months
13Loan Rejected: A set of negative factorsBlocking the Client for three months
14Loan Rejected: Negative information about workBlocking the Client for three months
15Loan Rejected: Negative information from contact personsBlocking the Client for three months
16Loan Rejected: Negative information from customerBlocking the Client for three months
17Loan Rejected: Fraud is suspectedBlocking the Client for six months
18Loan Rejected: Refusal on the OPCBlocking the Client for a month
19Loan Rejected: Non-compliance of the application with the requirementsNo blocking
20Loan Rejected: Customer works and lives in an uncontrolled territoryBlocking the Client for six months
21Loan Rejected: Application has been revised more than three timesNo blocking
22Loan Rejected: Re-application after refusalBlocking the Client for a month
23Loan Rejected: Documents do not meet the requirementsBlocking the Client for three months
24Loan Rejected: Customer did not applyNo blocking
25Loan Rejected: Customer is contactlessNo blocking
26Loan Rejected: Customer refuses the loanNo blocking



You can try out these results for loan decision:







Reject



Approve




Alternative



When you are done with the decision-making system, you want to check your loan application status.



How to check the loan status in the CRM system?



Visit /Loans in the CRM system.

Check loan application tables and find Status.






How to find the Client Profile in the CRM system (Manager Case)?


All the client data is available in the CRM module.

Visit /Clients in the CRM system.

To check the client data, you want to open a client profile card.

You can give this card a try.

Click Edit Client and change your client information.








How to create your website using the Sitebuilder module?




Sitebuilder is a Neofin platform module that allows you to create a ready-made site from scratch, quickly, easily, and without programming knowledge.

The core of this module already has a ready-made template that can be configured, edited, or used as it is.

You can create several templates separately on different pages of the site, it is also possible to download the program code of your own template.


In order to create your website using the Sitebuilder module, you need to log into your account on the Neo-fin.com site and follow the link to your application - https:///.neofin.global/crm


In the list of modules, you need to select the Sitebuilder module and go to the Create template page.



The module allows you to create and save several templates separately for each page of the site: 

  • Index (homepage of the site)

  • About (about company page)

  • BNPL (BNPL module page)

  • Contacts (contact page)

  • FAQ (page with frequent questions and useful information for the user)

  • News (news page)

  • Repayment (credit repayment page)

  • 404 page 


You need to fill in the suggested Seo page settings and click save.

The saved templates will be displayed in the Template list filter.



You can also View, Edit, or Delete this template.





How to set up a unique settings of a single page of the website?




After saving the page templates, the website is fully ready for use.


If you want to make a unique website and adjust it to the features of your business, you need to click Edit and go to the individual page settings.




In the upper left corner, you can switch between icons and view the site display on your desktop, tablet, or mobile phone.



In the upper right corner of the screen are the basic settings for site editing.



- this option splits all content on the website into the section and you can edit it as necessary;


 - browsing the site without an editing panel;


- open full-screen mode;


- view a website code;


- undo the previous action;


- restore the previous action;


- upload the JS code to the website page;





Note! It is not recommended to use the following entities in the JS editor when importing code to the site:


  1. ``

  2. `${value}`



- remove block or content;


-  save changes;


-  import theme for website;


- displaying and editing the selected site element parameters.




It is also possible to quickly edit blocks or content on the site using the quick settings menu, which is displayed in the top right corner of the selected block.

These settings allow you to move a block up, copy a block, or delete it.



- component settings, allow assigning ID and Title to elements on the website.




- The configuration displays the website tree and allows you to quickly locate and navigate between items on the website.




- configuration allows you to add blocks, images, links, navigation, pages, and other functionalities to the website by simply dragging (drag and drop) the necessary block to the website page.


This section consists of 4 subsections:





- Basic (allows to add columns, text, text blocks, video, images, links, quotes);





- Extra (allows you to add a navigation menu and acounter);



- Forms (allows you to add input forms, feedback forms, checkboxes, radio buttons, drop-down lists, and more)





- Pages  - allows you to add the following sections to the website:


 - News

 - Affiliate programm

 - BNPL
- 404

 - About

 - Complaint

 - Contacts

 - News blocks

 - Pay

 - Questions






Create an App
Create an App

Neofin applications are Linux-based virtual machines (VMs) with Neofin modules that run on top of virtualized hardware. Each app you create is a new server you can use, either standalone or as part of a larger cloud-based infrastructure. You can choose your virtual machine provider from these options: Amazon Web Services Microsoft Azure Digital Ocean Google Cloud Platform (coming soon...) The Create an App page is where you choose your app configurations such as its name, payment method, virtual machine provider, appearance, and which features—like backups or monitoring—to enable. The most popular provider and features are pre-selected to allow you to scroll down to the bottom of the page and create an app immediately, or you can customize any of the options in each section.





Click Create an App and read the tips. Follow a few simple steps to create a new app:

1) App information 2) Permissions 3) Payment details 4) Appearance 5) Deployment After you are done with deployment, you will receive an email with a guide to setting up your domain DNS.

Manage your App
Manage your App

To access the app you created, you want to select the view button in the app menu. After that, you want to select your app type for work.


To select a test version, click Open stage instance.

To select an industrial version of your app, click Open production instance.





Every time you sign in to your Neofin account, you will want to have your email address and password and undergo the email two-factor authentication. Your secure token is 1111 for stage instance.




You can check your login and password in the app settings.


Follow these steps:


- Select the view button in the app menu

- Click App info and preferences at the left menu

- Check email and password fields


Your email and password work for your stage and production app instances.




Domain and DNS
Domain and DNS

Adding a domain you own to your Neofin application account lets you manage the domain’s DNS records with the control panel and your domain provider. Domains you manage on Neofin also integrate with Load Balancers and Certbot service to streamline automatic SSL certificate management.

How to Connect a Domain to a Server: 1) Go to your domain registrar 2) Sign in to your account 3) Go to domains list 4) Select your domain 5) Create "A" record on just the domain ({app_domain}) leave the "name" field empty (@) and put the IP address ({app_ip}) in the "value" field. 6) Create "A" record for wildcard subdomains (*.{app_domain}) set the "name" field (*) and put the IP address ({app_ip}) in the "value" field. 7) Save created "A" records

Shared Access
Shared Access

How to share access to your account?

Getting to know the Account Sharing (Access Manager) feature and how to grant access to your account.


Account Sharing enables you to grant access to your account to another person, e.g., a developer or CEO of your Company!


You can grant access to a separate application or all account features. To grant access, go to Profile Menu and click Shared Access:




On the Account Sharing page, click Add Member.


Fill out the form, entering the email address of the person you are granting access to, specifying their access level, and indicating which app you are granting access to.

Additionally, you can hide notifications from the user and allow them to set up pending orders.





What others can do to your account after access gets granted


There are two Access Level options:


Can View means that a person who has received access will be able to make changes to your account, such as modifying your apps and changing other settings in your Control Panel.

Edit / Owner / Admin means that a person can make purchases using a stored payment method. A person who has received access will be able to make the above changes, such as adding and purchasing new accounts/apps using the already added payment method.


Even though you would provide access to another person, there are some things they will not be able to do to your account, namely:


- Managing or adding payment methods to your account

- Inviting others to access your account

- Viewing or changing your profile information, e.g., changing your email address, name, phone, address, and passwords

- Performing the following tasks: transferring or unlocking apps, changing contact info, managing auto-renewal, or managing backorders


Can I check who has access to my account?


In the “Shared Access” section, you can find users that have access to your account (or people who can access my account). You will see the email addresses of people to whom you granted access:






App Editing
App Editing

App Workspace

The user who created the app has 24/7 access to it. To track your app status, you want to: Log in to the Control Panel using the link Next, in the Control Panel, go to the “My Apps” section


 

In the list of apps, you want to find the app you are interested in. In the action menu, go to view. You will see the settings and app management section. The main workspace contains information about the current financial status of the app and the relevant amount. According to this amount, you will get billed in the reporting period. It is possible to download reports for each parameter used to issue invoices.

 

Server and domain

 

 If you need to change the domain or increase the server capacity, go to the “Domain info” and “Server info” sections. Follow the hints and links to the developer documentation at https://secondtest-app.azure.neofin.global/intrgrations


 

 

Members and access rules

 

Above, we gave an example of adding a member when creating an app. At the same time, you are allowed to add a member or administrator from the app workspace at any time during the app activity 24/7. To add a new member to the app management, go to the “Members and Permissions” section. Click Add Member. To add a participant, all you need is to enter a valid email address. Note: when adding a participant, an invitation will be sent to the specified email address. To access the app, you must register an account in Neofin Control Panel. After registering and accepting the invitation, your app will become available in the “My Apps” section for a new member.

 

 

 

App settings

 


You can access basic app settings in the “App Settings” section. If your app is active, and financial accounts are closed, then you can change its main settings: - Name - Domains - Design - App description These settings apply to the visual display and accessibility of the underlying CRM system and website. Settings that relate directly to the website and CRM system will be available to you in the app modules when you first log in. Setup documentation for your app, CRM, and website is available at https://neo-fin.com/docs/

 

Payment details and invoices

 

The “Invoices and Payments” section contains information about the payment methods for invoices, invoices issued, and their statuses.

 

Modules

Module activity settings are available in the “Modules” section. When the app is active, you can change your app content, namely, enabling/disabling modules in the CRM system. Billing options will change based on your preferences. You want to carefully and deliberately include this or that module. If you have any questions about pricing, please feel free to contact the sales department of our support team at https://help.neofin.global

Deleting an App
Deleting an App

You can delete an application from the App page or while editing your app attributes.

When you delete an app, you are prompted whether to remove the app definition and/or drop supporting objects.

On the Workspace home page, click App Builder icon. Select an app. The App home page appears.


After that, verify the app ID and name at the top of the page.


On the Tasks list, click Delete this App.




When prompted, click Delete. Your app will be permanently deleted.







Sandbox data
Sandbox data

Card verification and repayment test data 


Provider Data 
Stripe When testing interactively, use a card number, such as 4242 4242 4242 4242.
Enter the card number in the Dashboard or in any payment form.
Use a valid future date, such as 12/34.
Use any three-digit CVC (four digits for American Express cards).
Use any value you like for other form fields.



ProviderData
PaylianceDisabled card - 9400100999999993
Debit cards :
VISA  - 4000056655665556  (FUND - Y, SALES - Y ), 9400112999999998  (FUND - NEXT, SALES - Y ), 4500600000000061 (FUND - Y, SALES - FEW )
MASTER CARD  - 5200828282828210  (FUND - N, SALES - Y ), 2223003122003222  (FUND - Y, SALES - Y ), 9950102999999993  (FUND - NEXT, SALES - Y ),  9950103999999991  (FUND - FEW, SALES - Y )

Credit cards:
VISA - 4111111111111111 (FUND - Y, SALES - Y )
MASTER CARD -9501310999999996 ( FUND - N, SALES - Y )





SMS tokens 


Functionality Data 
Login to CRM ( one time email code )  1111
KYC confirmation 123456